Refund policy

Returns & Exchange Policy — Jewels by Meher

All sales are considered final. We do not accept returns.

Exchanges — Strictly Limited

Exchanges are considered only under the following conditions, all of which must be met:

• Request raised within 48 hours of delivery (as per courier tracking timestamp — not unboxing date)
• Item is completely unworn, unscratched, and in original condition — we reserve the right to reject any exchange if the piece shows signs of wear, contact with skin, perfume, or any substance
• Original packaging, dust pouch, and any tags must be intact and included
• Clear unboxing video showing the sealed package being opened is mandatory — no unboxing video = no exchange considered, no exceptions
• Exchange request submitted via email to [email protected] with order number, unboxing video, and photos of the issue

Shipping Costs

• All return shipping charges are solely the customer's responsibility
• We do not provide return labels or reimburse shipping costs under any circumstances
• Items lost or damaged in return transit are not our responsibility

What We Do Not Cover

• Tarnishing, discolouration, or damage due to contact with water, sweat, perfume, lotions, or chemicals
• Worn items returned under any complaint
• Size or style preference changes after delivery
• International orders — no exchanges, store credit only at our discretion

Manufacturing Defects Only

If a piece has a genuine manufacturing defect (broken clasp, missing stone upon arrival), report within 48 hours with unboxing video proof. We will assess and offer a replacement or store credit for partial refund — not a full refund.
Contact us at [email protected] to initiate.

Jewels by Meher reserves the right to reject any exchange request that does not meet all of the above conditions.